Whisk Bakery

Reviews about Whisk Bakery

• 1 / 5

  By Amber S.
  I had an absolutely terrible experience with Whisk Cake Bakery (formerly known as Laura's Cake Bakery). I agree that some reviews are sketchy; however, please take my word when I say go elsewhere!
  
  I ordered a cake for my daughter's fourth birthday in September. I sent multiple images of examples for cakes to the number they provided. I was also extremely thorough in my attempt to describe (in addition to the pictures) what I wanted in our cake. It was confirmed that my cake would be as described.
  
  When I picked the cake up, the icing was sliding off of the cake. The cake appeared to be "sweating" on the top and sides. I was told that I couldn't speak with the owner. I was told that it would be fixed by the cake decorator that was coming in. My cake was "fixed" in five minutes and still looked terrible. I have before and after pictures to prove this (if I can figure out how to upload them, I will do so).
  
  I was still told that I couldn't speak with the owner, and they stated that no refund would be given. After standing there and making my voice heard (and refusing to leave), someone supposedly got in contact with the owner and stated that a refund would be issued, BUT...it had to be issued by the owner herself. Knowing that the whole ordeal seemed very unprofessional, I demanded a written confirmation stating that the order would be refunded. Two very young girls were running the bakery this day (one of which wrote up my "confirmation" of refund). One girl was very upset and stated that customers have been unhappy a lot.
  
  In summmary, multiple attempts have been made to receive my money. I've called approximately 6-10 times on different days. I spoke with a couple of people. I was, once again, promised that the owner would be in contact. I've still heard nothing. Everytime I try to call the bakery number (a cell phone number), no one ever answers. I'm waiting on my refund, and I'm determined to get it back...even if it means going to Small Claims Court.
  March 29, 2017